FAQ

Q

What is your policy for sample providing?

A

Regular samples: free for small amount, within 3 days, freight collect    

Customized samples: purely cost-based charge, 7 to 15 days, freight collect

Q

What is your requirement for the graphic to be transmitted?

A

Quality: high precision

Color: CMYK model or Panton color system

Format: PDF, PSD, AI, CDR

Q

Are your real goods exactly the same with the graphics shown?

A

The real goods are almost the same with the graphics, however, there might be some minor color deviation due to visual effect by light and screen.

Q

What do you recommend for an instant payment?

A

PayPal is recommended for samples and small amount goods.

PayPal account: admin@wellmien.com

Q

What do you recommend for a regular payment?

A

Via T/T, L/C or online pay with trade assurance order on Alibaba

Q

What is the process to place an order?

A

1. Refer to our website and make your inquiry via e-mail, WhatsApp or phone call

2. Receive and review our quotation

3. Make your confirmation of commercial / technical terms and details

4. Samples confirmation (if needed)

5. A proforma invoice to you upon your official order or request

6. Your advance payment or L/C

7. Production and delivery

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